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Your mail could be returned to sender due to two reasons:
You haven't passed our compliance checks yet
Before we can open, scan or forward your mail, we will need you to complete both an ID verification check and provide a proof of your home address.
You will need to submit these through your dashboard. There can be delays for approving these or we may ask you to resubmit your documents if:
- ID documents are blurry
- Proof of address is not in English
- Proof of address is old
- Proof of address is not acceptable
Your account has expired
If your account has gone more than 60 days overdue then all your mail will be returned to sender. You will have 48 hours to resubscribe otherwise your mail will be returned to sender.
You can resubscribe by letting us know about reactivating your subscription.