The best business bank account: Tide, Revolut, Starling or Metro?

Every freelancer, contractor and small business needs a business bank account. We'll help you find out that is right for you

June 9, 2020

credit card from business bank

Introduction

We road tested the best business bank accounts out there so you do not have to. 

Starting with the four contenders with the best features and costs on paper, we put them through their paces testing useability, ease of sign-up, response times and the day to day banking experience.

The full details are below, so you can experience what each one is like from the inside, without having to go to all the trouble of opening accounts with each of them.

It's a long article, so let's get to the conclusion and summary first for those who just want to see the results.


Conclusion

At the end of the day, different businesses have different needs and there isn't a one size fits all bank account. 

Freelancers and contractors have two strong options: I personally recommend you to go with Starling given its ease of use and low fees. 

However if you are more of a traditionalist and like the support that a physical branch provides, go with Metro Bank. 

For a small business, Revolut is the clear winner.

Summary: the winner depends on your needs

Every freelancer, contractor and small business needs a business bank account. The problem is that most freelancers and contractors sign up with whichever bank their accountant recommends or the high street bank they use in their personal life, and remain with this bank despite the inevitable poor service they receive (read below for why you should not sign up with a high street bank).

Investing time upfront to choose the right bank will:

  • save you hassle registering for the account (which is traditionally painful)
  • provide a better banking experience over your years as a freelancer/small business 
  • potentially influence your financial life beyond your business (for example, getting a mortgage).

Summary: the winner depends on your needs

Summary table of best business bank account for freelancers and small businesses

Why have we written this article?

I am writing this article after having been lured into choosing high street banks twice, but hating the service they provided! I first started contracting back in 2015. I didn't even realise I needed a business bank account until my accountant told me I needed one. He recommended I get HSBC as 'it would take two weeks to open one with my personal bank' which was Natwest and he said he could speed up the process for me. I trusted him. So I made a visit to the branch he had a 'special relationship' with and sat through a 1.5 hour account opening process.

Little did I know how poor HSBC would be. Their online accounting interface and mobile app were terrible, and it took forever to get them on the phone whenever I had issues. I happily shut the bank account down when I stopped contracting a few months later.

When I re-started contracting in 2017, I once again needed to quickly open a business bank account for a fast approaching contract. My (new) accountant recommended Santander or Metro Bank. I told him about my woes and he assured me Santander was the best business bank out there, and I could open an account online without visiting a branch.

It turns out that Santander was miles ahead of HSBC. The account opening process was smoother and the web interface was better, but the mobile app was dated and after 18 months they began charging me £7.50/month. Overall it was just 'okay'. I didn't hate it like I hated HSBC, but I didn't like it.

But with the rise of consumer-friendly challenger banks, I thought there had to be better. Sure, there may be some trade-offs vs an established high street bank, but after using Monzo in my personal life and loving it, I wanted to see what else was out there.

So I investigated the 'challenger' options and am so glad I did.

High street or challenger bank?

I focused my search on challenger banks only. Why? I ruled out high street banks because after hours of reading through their product offerings versus challengers, I came to the conclusion that they do not provide incremental value over challengers except for physical branch network, and one challenger, Metro Bank, actually provides this

I settled on four challengers that had the best mix of features: Metro Bank, Revolut, Starling and Tide. Metro Bank has a physical branch network while Revolut, Starling and Tide are online-only. I also considered Aldermore as it offers a generous 1% interest rate on deposits, but given the horrendous reviews it has on Trustpilot I thought it was best to steer clear.

Selecting the best - the criteria

I wanted to be as thorough as possible in my analysis, so I opened accounts at each of the banks (but only succeeded with 3 out of 4 banks - more on that later) and came up with a four-point scoring process. These are the things that I believe matter most when evaluating a business banking account.

They are:

  1. Features vs cost on paper 
  2. Sign up 
  3. Day to day banking 
  4. Customer service 

The details and the experience

(1) Features vs. cost (on paper)

On paper, the four offerings are quite different and all serve different needs. 

Metro Bank has the benefit of offering 67 physical locations throughout the UK which are open seven days a week but its online offering is weaker. 

Starling is the best option great for freelancers and contractors.

Revolut is the best option for small businesses. 

Let us now look into the details of why this is the case

Winner (freelancers and contractors): Starling

Starling is completely free, provides incredible 24/7 support, a great mobile banking experience and includes FSCS protections for your deposits.

After evaluating all the different offerings and testing out their services, I decided to switch my business banking from Santander to Starling. And I opened up a Starling personal account (a prerequisite for their business account, which will be an annoyance for some) and now do most of my personal banking through Starling, so everything is integrated in a simple app. Marvelous!

Here are Starling's selling points:

  • No fees whatsoever. There are no fees on electronic payments, UK transfers, monthly account fees or ATM withdrawals. Tide has transaction fees that range from £0.20 for transfers and £1 for ATM cash withdrawals or cash deposits via the Post Office. Metro Bank also has transaction fees (£0.30 for transfers) and a monthly minimum maintenance fee of £5 unless you keep a minimum balance of £5,000, and then the maintenance fee and transaction fees are waived. While none of these fees are hefty, it is certainly nice to save on fees.
  • 24/7 chat and phone support. You can reach Starling anytime, literally within minutes (see customer service section below)! Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). Tide offers 24/7 in-app support but its phone support is not 24/7. 
  • FSCS protection. This insurance is absolutely essential as it protects your deposits up to £85,000 if your bank fails. Starling and Metro Bank offer this, but Tide does not. This is a deal breaker for Tide.
  • Integrations with Xero and FreeAgent. You can link up Starling with popular accounting software for freelancers and contractors. Tide offers both of these and Sage as well (so has an advantage over Starling), but Metro Bank only offers Xero. Most contractors in the UK use FreeAgent, so this is the one that really matters.

It's not surprising that Starling won Best Business Account provider at the British Bank Awards 2019.

There are of course some downsides with Starling, namely:

  • No physical locations: Metro Bank has a huge advantage with its physical presence. With the advent of online banking, physical branches are no longer a necessity but is always nice to know you can access one if you need it. And on top of that, Metro Bank branches are open seven days a week. Metro Bank clearly wins here. 
  • App only: You can only use Starling via a mobile app. Tide offers a mix of desktop and app, whereas Metro Bank offers desktop, app and physical branches. While this is certainly a downside, Starling's app is so easy to you use that rarely are you left wanting for something more.
  • Fewer business-friendly features than Tide: There are some great features Tide has that work really well for freelancers and contractors such as the ability to send invoices and cards for team members linked to the same account. Tide definitely edges Starling out in this regard.

In summary, Starling slightly edged out Metro Bank for me. It's free account with great online experience beat out a physical branch presence. This is a toss up really - many people would prefer the security of physical branches. 

Tide put up a good showing, but its lack of FSCS protection was a deal breaker. After all, Tide is a start-up and is at a much higher risk of failing than a more established bank. And in the small chance this happens, no one would want their savings to go along with it...

Revolut is already more established than Tide but its lack of FSCS protection on top of its poor customer support options and transaction fees push it down to third place for most freelancers/contractors, most of whom will have little use for Revolut's power features.

Winner (small businesses): Revolut

Revolut's offering is almost exclusively geared towards small businesses and away from freelancers and contractors, both in terms of pricing and features.

Its pricing is steep. It charges £7 a month for freelancers/contractors and its small business starter package costs £25 a month (with its 'scale' and 'enterprise' packages coming in at £100/month and £1,000/month respectively).

Whilst Revolut does offer free accounts, in practice these have very little functionality before you begin to pay transaction fees.

Where Revolut really delivers is in power features for three major types of business users:

Those with multiple employees looking to simplify expenses 
  • you can easily issue prepaid cards to multiple team members
  • team members can submit expenses for approval to be paid
  • and there is a built in dashboard to track expenses
Those transacting in multiple currencies or who have employees travelling
  • hold, receive and exchange 29 currencies, which is very impressive.
  • exchange, transfer and receive 150 currencies at the inter-bank exchange rate.
  • any employee can spend abroad using a Revolut card and pays the interbank rate on FX.
Integrations for power users 
  • popular accounting software such as Xero and FreeAgent (with more on the way)
  • slack (the popular messaging app) and impressively, Zapier which is a tool that integrates thousands of apps with each other, allowing you to easily move information between them. 
  • on top of this, Revolut also has an API
  • these features make it great for for power users who want to integrate Revolut into their work flows. See below for a simple workflow that is possible using Zapier to connect Revolut and Gmail:
Workflow using Zapier to connect Revolut and Gmail

This functionality and customizability make Revolut an easy choice for small businesses. 

(2) Sign-up process for account

Time is valuable. Whenever I started or restarted contracting, I found myself only having a few days between landing a contract and needing to start work. This meant getting everything in order quickly - setting up a limited company, finding an accountant, getting insurance, and getting a business bank account.

I wanted to quickly and easily sign up for an account without having to visit a branch or chase / stay on top of things. I thought the challenger banks would be clear and away winners vs. high street banks, but I was unpleasantly surprised.

Winner: Revolut 

Revolut had far and away the smoothest account opening process. I opened an account through their website immediately.

Simply fill in all the information they require (unfortunately more than Tide or Starling did), go through their security check, choose your pricing plan and then make a transfer to the account of at least £1 and voila - your account is open!

Initially I was told it would take about two weeks to receive my Revolut card in the mail (which I was a bit shocked by - two weeks in the day and age of Amazon Prime?!) but the card came in five days.

The card looks beautiful and has a nice feel to it. While it is metallic, it isn't very weighty compared to say, the new American Express Platinum metallic cards.

Revolut also has a really strong set of onboarding emails that introduce you to the myriad of features they provide.

Revolut buinsess bank account card

2nd place: Tide

Tide also had a pretty slick sign-up process but it took 48 hours to get actually get the account opened.

After initially downloading the app and starting the account opening process, I began to lose faith. I found the registration process a bit buggy. For example there was no way to choose the focus of my business, and it was clunky to enter in my birthday. These are small things but for a company that is completely app-based, it erodes trust.

However low and behold, after about 10 minutes I was able to enter in all the requisite information, run through the security check and conclude the signup process. I was told it would take between 5 minutes and 48 hours to open my account.

Unfortunately I fell into the 48 hour camp, which was a tad annoying at first. However after I struggled to open accounts at Starling and Metro Bank, Tide's process seemed like a breeze.

A few days later I received the Tide card in the mail! 


Tide buinsess bank account card

The card was scratched, and I don't love the design of the card, but hey - these are all minor things!

3rd place: Starling

I had an awful process getting Starling set up. On the surface, the process was super smooth - in less than 10 minutes I had whizzed through the app and security check and was told my account had been opened immediately. Hurrah! Or so I thought.

A week later I sent my client an invoice and asked them to pay it into my new, shiny Starling account. However, the payment bounced. It turns out my Starling account hadn't been opened after all. This was very strange to me, because they had even sent me my card in the mail.

Starling buinsess bank account card

After digging through the app, I realised Starling's customer service team had sent me a message shortly after I thought I had opened the account requesting I answer another 8 questions about my business. It was frustrating because I had absolutely no idea I needed to provide this information and the questions seemed extraneous e.g. what are your business goals for the next year and where are your customers located. Tide and Revolut did not ask these questions.

After providing the information , I received ANOTHER request from Starling for additional documentation. You think they'd build all of this into their application process.

But after a month of initially thinking I had the account set up, I finally did. It was a painful process and is definitely something that needs to be fixed.

4th place: Metro Bank

If you thought Starling's account opening process is awful, wait until you try and open an account with Metro Bank.

I called my local branch to see if I could make an appointment and they said I could not, and that I should budget two hours for the account opening process. Two hours!? And on top of that, I had to dig up documents to prove my address. But in the name of thoroughness for this article, I proceeded.

After waiting 20 minutes to see a representative, I was greeted by a young lady that would be responsible for opening my account. About 30 minutes into the account opening process, I was informed that my address had been flagged for fraud through a CIFAS check. I immediately became worried. But as I questioned her more, it turns out that someone in my postal code had attempted to fraudulently use an address to sign up for financial products, not even my address! There are easily over a hundred flats and homes in my postal code. It is a completely absurd security check.

She informed me she would need to do additional checks and that if I passed, I would need to come back to the branch to re-start the process. When I asked her how many people fail the check, she said over 50%. I was dumbfounded at the stupidity. 

I was informed I passed the check and went back into the branch to start the account opening process once again. And of course, my profile had not been saved from the first time I went in, so I needed to answer the same series of questions again. I told the representative that we needed to open the account within 60 minutes or I was leaving and he rushed through the process to get it done. Kudos to him. However he informed me that my application still needed to be approved before the account would be opened.

Three few days later I received an email notifying me that my account had been opened and inviting me to set up online banking, and a letter in the mail brought my debit card and a 'secret word' required to set up my online banking. The online banking set-up process was a bit cumbersome as I was required to enter my 'customer number' but Metro Bank did not provide this to me, so I had to call in to get it. But soon thereafter I was in!

Metro buinsess bank account card

(3) Day to day banking

1st place: 3 way tie between Revolut, Starling and Tide

All three of the online-only offerings were extremely clean, intuitive and easy to use. They each offer marginal pros and cons. For example I found Tide's app the most intuitive, but Starling offers seamless integration between your personal and business accounts. Below I've shared a bit more about each (in alphabetical order). 

Revolut

Revolut pushes users towards using its desktop solution versus its mobile app, I think because it offers so much more functionality than the other offerings that it is easier to manage on a computer with a larger screen. The interface is clean and very easy to get a handle on. See a screenshot below of the welcome screen.

Revolut online dashboard


As I played around with different features I found it fairly easy to take advantage of Revolut's advanced features, such as ordering new physical cards, setting up virtual cards, and transferring money from my GBP account to my EUR account. Well done Revolut!

I believe the expense management features are a big plus. Now, employees can easily spend abroad on a business card without having to separate personal from business expenses. To integrate expense management features offered by the likes of Concur and KDS directly into banking is a huge win.

Revolut wrote a good article about how it built its banking offering in this medium post, which is worth a read

Starling

As I mentioned above, after I tested the offerings of all the different providers, I promptly set in motion the Current Account Switch from Santander to Starling.

I've now been using Starling for a few weeks and it has been fantastic. The app is clean, fast and easy to use. Sending payments is a breeze and all my expenses are neatly categorised. 

I am a big fan of simplicity and a huge selling point for me was integrating my business and personal banking into a single view. With Starling I have both my business and personal accounts in a single app and can easily transfer between them. In addition, the interfaces are the same so I don't need to remember the layouts and quirks of different offerings.

Starling app view


A downside of Starling is the lack of a desktop version. I thought this was going to be an annoyance for me, but I have found the app so easy to use that I haven't missed having access to a desktop version. 

Tide

Tide offers both mobile app and desktop. I found the app very cleanly laid out and intuitive, even more so than Starling's and Revolut's apps. 

Tide's desktop offering was also extremely well laid out. Here's a screenshot of the the first thing you see when you log in, as well as how the menu structure is laid out on the left. I like how all the functionality is in a single, clean menu, which many banks complicate.

Tide online dashboard view

Tide also offers integrated invoicing, which I was excited to try out. While it was fairly simple to set up an invoice, it was overly simplistic. I could add multiple line items and a fixed amount for the service. But what about when I am charging a client for 18 days of work in a month? Or specifying different currencies? I cannot create multiple columns like I can in excel to specify the number of days worked and day rate, or the FX rate. So while it is great in theory, it did not quite meet my needs.

A big downside of Tide is that it does not offer personal accounts. While this isn't a dealbreaker, it is nice plus to be able to integrate your personal and business banking in a single place.

4th place: Metro Bank

Metro Bank's desktop offering is more akin to a traditional high street bank. It was certainly easier to use than HSBC or Santander, but still a ways off from the likes of Revolut and Tide. For example I had to go through four steps to make a payment, which felt cumbersome.

Its app on the other hand is much closer to the online-only players. It was clean and easy to use, albeit not having the same modern user interface and design. 


Metro bank app view

Metro Bank also offers the ability to integrate your personal and business banking in a single app, similar to Starling. This is certainly a plus. 

Overall, all four providers performed very well on day to day banking, with Revolut, Starling and Tide slightly edging out Metro Bank.

(4) Customer service

Customer service is of course an extremely important component of any banking service. If you need to make changes to your account, or if your account is frozen (which seems to happen often these days), you want to know you can reach customer service quickly and easily to resolve your issues.

Winner: Starling

Starling actively advertises 24/7 human support, and they deliver! I tested this by contacting their customer support via the live chat in the app at 5:30am and received a response within three minutes. Pretty good! Younger freelancers and contractors often prefer live chat and app-based support to calling in.

As for Starling's phone support, I tested the phone lines at 6:30am and got UK-based support on the phone in less than 60 seconds! 

This combined phone & live chat support with responses in minutes is unheard of in today's banking age.


2nd place: Metro Bank

Metro Bank advertises its 24/7 call centre and the response times are fantastic. I called on two separate occasions, once inside of UK business hours and once outside, and after navigating a few menus, got someone on the phone near instantly - even faster than Starling!

Metro Bank also has an edge on the others with its physical banking presence. However, I personally found that the branch provided fairly poor service. The staff did not follow-up on messages they said they would send me, did not respond to emails on multiple occasions, and ranged greatly in speed and friendliness. 

If Metro Bank provided a better in-branch experience they would have won.

3rd place: Revolut

Revolut's customer service is poor at best. They do not offer any phone support whatsoever, so everything must be done through their 24/7 live chat.

However I found the response times to be extremely slow. It took me 1 hour and 16 minutes to receive a response to a simple question. 

Revolut customer service chat screen

This is simply unacceptable when you do not offer phone support, especially for a business customer. After speaking to a few other people who have dealt with Revolut's customer service, they attested to the slow response times. It seems Revolut still has a ways to go in this regard.

4th place: Tide

Tide's service is slower than Revolut's (ouch). They only offer phone support for lost and stolen cards, and push their members towards their in-app live chat and email.

However, both of these channels are extremely slow. I had an issue activating my mobile app so tried emailing Tide, and it took 1 hour and 18 minutes to get a response. Not terrible, but this is nowhere near having someone on the phone in 60 seconds with Metro Bank and Starling. 

The live chat is even worse. I waited over 2 hours for a response to a simple question. The combined lack of responsiveness to email/in-app chat and limited phone support is completely unacceptable in my opinion.

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