Understanding the intricacies of taxation and dealing with HM Revenue and Customs (HMRC) can be a daunting task for many individuals and businesses. Knowing how to contact HMRC efficiently can save you time and ensure you receive accurate information for your specific queries. In this comprehensive guide, we will explore the various channels available for contacting HMRC, providing you with valuable insights on how to connect with the authorities effectively.
You can contact HMRC for various queries about:
Different Ways Taxpayers can Get in Touch
There are several convenient ways to get in touch with His Majesty's Revenue and Customs services, including:
Using the Internet
You can use HMRC's online service to check your tax code and verify information HMRC holds about your employment and an estimate of the income tax you need to pay. You can sign in to the government gateway to change your tax details, or your accountant or tax professional can make changes on your behalf.
If you have lost your government gateway user ID, password or authentication code, use HMRC online service to get help with sign in.
If you have already contact HMRC before, you can check exactly when you can receive a reply to a query that you have submitted online. Confidential information will be shared via phone or post.
You can receive general help from an HMRC on Twitter, although they cannot use Twitter to discuss specific cases or individual tax issues. Make sure not to share personal information on Twitter. You can tweet @HMRCcustomers.
Twitter opening times:
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Closed on Sundays and bank holidays.
Contact HMRC via Telephone
Contact HMRC if you need help with:
- Income Tax and Class 4 National Insurance:
- Issues with your tax code.
- Problems related to tax overpayments or underpayments.
- Questions about a P800 tax calculation.
- Identification and verification problems when registering for a personal tax account.
- Marriage Allowance:
- Making a backdated claim if your spouse or civil partner has passed away.
- Applying for Marriage Allowance if you don't have a National Insurance number because you don't plan to work or study in the UK.
- Cancelling your Marriage Allowance claim.
- Tax on Savings Income:
- Questions about tax on savings income, including refunds.
- Individual Savings Accounts (ISAs)
- General enquiries about Individual Savings Accounts (ISAs).
Make sure that you have the relevant information at hand before placing phone calls to HMRC, including your national insurance number. The helpline may ask security questions. You can contact HMRC over the telephone for help with the following:
- Your income tax and Class 4 National Insurance
- Your tax code
- Overpayments and underpayments
- Your P800 tax calculation
- Identification and verification issues with registering for taxes/self-assessment
- Marriage Allowance queries
- Tax credits and refunds
- General queries about Individual Savings Accounts.
HMRC Telephone Numbers
0300 200 3300
+44 135 535 9022 (outside the UK)
Monday to Friday: 8 AM to 6 PM
Closed on weekends and bank holidays.
Phone lines are less busy before 10 am. The helpline uses speech recognition software, so try to answer using soft phrases and words, e.g., "question about corporation tax." For Self Assessment queries, ring 0300 200 3310. For Textphone, call 0300 200 3319 for tax queries and 0300 200 3319 for Self Assessment queries.
If you have additional needs due to a disability or personal circumstances and require support, you can phone the helpline to contact the Support Team.
You can write to HMRC for all tax queries, except complaints, on below address:
Pay As You Earn and Self Assessment
HM Revenue and Customs
If you have any health conditions like dyslexia, autism, disabilities, financial hardships or personal circumstances, you can get extra support from HMRC.
Getting in Touch if You cannot Use a Telephone
If you cannot use the telephone, HM Revenue and Customs offer several other methods for getting in touch:
Text Service (Relay UK)
Text messages can be sent by dialing 18001 and the relevant contact number to use the Relay Text Service.
You can use Webchat to get in touch with the extra support team.
British Sign Language (BSL)
To communicate in British Sign Language, you can use a BSL video interpreter from the InterpretersLive! service.
Home Visits and Appointments
For home visits or to book a face-to-face meeting, you need to fill in a form online. After filling it, get the email ID from the online form and email it to HMRC.
Making Complaints to HM Revenue and Customs
If you need to report a business that is not paying corporation tax or an individual that is committing fraud, there is a separate process to follow. You can report benefit fraud and other forms of fraud, such as identity theft, via an online form.
Don’t Want to Talk to HMRC?
Getting in touch with HM Revenue and customs is a fairly straightforward process. But still, if you want to avoid talking to HMRC directly, there's a simple solution – hire a qualified accountant. By having an accountant manage your interactions with HMRC, you can sidestep the need for direct communication. Whether it's handling aspects like IR35, filin your annual Self Assessment, or addressing everything in between, our accountants are here to ensure a smooth and stress-free experience. With their expertise, you can focus on your priorities while leaving the complexity of HMRC dealings in capable hands.
Understanding how to contact HMRC is essential for managing your financial affairs effectively. By utilizing the various communication channels and online resources available, you can ensure that you receive accurate information and timely assistance for your specific needs. Whether you prefer helpline services, online chats, or traditional postal communication, HMRC has options to cater to everyone's preferences. Stay informed, stay connected, and handle the world of taxation with confidence.